Refund at point of purchase, dependent on store refund policy now. Those customers electing to keep the current flawed motherboard and wait two months for a similar replacement motherboard will need to register, and sign a release waiver form. On January 31st , Intel announced a design problem with the new Intel 6 series support chipset, also known as Cougar Point. One fix for this type of a problem would be to scale down the voltage applied across the problematic transistor. The problem has been stated that after a period of usage, the SATA2 ports on Intel 6 Series B2 stepping chipset motherboards might experience some performance loss or decrease. Who do I return my 6-series chipset motherboard to, and when?
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Functionality, performance, and other benefits of this feature may vary depending on system configuration.
Time limited offer for motherboard exchange through MSI. Refer to Datasheet for thermal solution requirements.
Intel 6-Series Chipset Recall – Sandy Bridge Intel P67 & H67 (v) –
Details of the advance replacement program will be announced on Biostar website when parts are available. The company is quickly responding to this issue by working with retailers, distributors and channel partners to stop all shipments, MSI is also offering end users replacements and upgrades for the affected motherboards and notebooks respectively at its Intel 6 Series Motherboards and Notebook Support page.
You can coax the problem out earlier by testing the PCH at increased voltage and temperature levels. Via e-mail preferred chiipset Proactively responding to the Intel-identified Sandy Bridge chipset design error Intel on January 31, announced the detection of a design error in the new Sandy Bridge-based Intel 6 Series support chip, also known as Cougar Point. However if you are chipswt the product and wish to continue to use the product until revised parts available, ETA for replacements parts is April, due to production time you are welcome do to so, but with caution.
Please submit your comments, ibtel, or suggestions here. Intel has initiated steps to remove affected chipsets from the manufacturing pipeline, to recall chipsets from the sales channel and cchipset measures to allow consumers to return boards affected by this issue to the original manufacturer “to support modifications or replacements needed on motherboards or systems”. Please contact system vendor for more information on specific products or systems.
Alternatively, end users can register their Intel 6 Series notebook or motherboard with MSI by April 30, at http: Intel intfl not tested, and does not warranty, the operation of the processor beyond its specifications. Thank you for your chipet, support and cooperation, and we apologize for any inconvenience this may have caused. OEMs and motherboard manufacturers are going to be talking to Intel over the next week to figure out the next steps. User must register for exchange, before unspecified date.
We recommend you return your product to your place of purchase for a refund.
Post Your Comment Please log in or sign up to comment. This is a performance-oriented motherboard with a great set of gamer-friendly options, overclocking tools and extensive connectivity list in a hefty matt-black package that looks fantastic.
Your personal information will be used to respond to this inquiry only. It sounds to me like an engineer did something without thinking and this was the result.
Intel® P67 Express Chipset
Sign up now Username Password Remember Me. With graphics and memory now handled by the CPU, the Intel P67 chipset doesn’t need a very fast link to the processor. For the Intel 6 series chipset design issue, Biostar will offer advance replacement program which will include a return shipping label in return for customer convenience. The Sandy Bridge processor is unaffected and no other products are affected by this issue.
If a customer has one of the above products, please communicate with ECS USA via one of the following methods to arrange a replacement once they become available: The problem has been stated that after a period of usage, the SATA2 ports on Intel 6 Series B2 stepping chipset cchipset might experience some performance loss or decrease.
Depending on the physical characteristics of the transistor the leakage current here can increase over time which can ultimately result in this failure on the 3Gbps ports. MSI encourages end users who want to return their MSI Intel P67 and H67 motherboards or affected gaming notebooks, to contact the original place of purchase for more details on the return or refund policy. Intel has stopped shipment of the affected support chip from its factories. What exactly is the problem of Intel 6 Series Chipset?
To proactively address this problem and fulfill our uncompromising quality pledge for providing the highest levels of product quality and customer service, ASUS is providing a number of options ranging from refunds to free product replacement, easy workaround solutions, and dedicated customer support for our valued customers. Intel refers to these processors as tray or OEM processors.
The only systems sold to an end customer potentially impacted are Second Generation Core i5 and Core i7 quad core based systems. Intel has corrected the design issue, and has begun manufacturing a new version of the 6 Series support chip which will resolve the issue. As mentioned above, you may opt to return any affected products to ASUS for a swap or sales return.