One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. Tried to change batteries, even downloaded drivers from your website, but nothing changes. The mouse is not detected. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. Can you send me the driver?

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The double click is a button laesr problem if you did not use any other firmware to update it. How do I solve this problem? Can you send me the driver? Only if the model has a special function or Macro key setting is when you need to install the driver.


The mouse is 2. Is there anything I can do? Check if your device is a plug-n-play device or not. What can I do? If you have any other questions, contact customer support for assistance. However, it cannot be turned on anymore.

Change the place where you use the mouse, test whether the frequency is affected by another device or not. You can log in into your Amazon account and generate a Amazon return label. Try to change the battery first. Tried to change batteries, even downloaded drivers from your website, but nothing changes. Unfortunately, we do not offer global warranty on our products. My mouse has a left laer problem – when I click once, sometimes it clicks twice.


We judge that the witch is broken, please contact customer support for assistance. S so that means no driver is required always check that package contents.

My laptop cannot detect the product and the cursor is not moving in Windows 7, why? The dongle, KB, and mouse require a code pairing process.

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Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? The mouse sensor data read performance will be impacted. But if your mouse is a wire mouse, the mouse is broken.

Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. Check if your laptop recognizes the mouse or not in the Device Manager. Please try to change a new battery first if needed.

We appreciate your feedback for your Genius product user experience. I bought a Genius product seven days ago. If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your Lasrr. The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. What is your global warranty netacroll your products?


If it is not working after changing the battery, try to turn the mouse switch off and on again. Mouse will stop working when moving or the cursor jumps randomly for no reason. I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. If yes, there is no need to install a driver.

I need a service manual to check for potential problems, so can repair it ourselves. The supported OS is always shown on the package.